Project Manager - Client Success

Melbourne, FL
Full Time
Mid Level
Where strategic coordination meets world‑class client experience.

Job Summary:
Alluvionic is seeking a Project Manager - Client Success to lead client onboarding, engagement coordination, and delivery of Commercial Services projects. This role manages a portfolio of client engagements, ensuring work is organized, visibility is maintained, and communication flows effectively between clients and internal teams. The ideal candidate thrives in a fast‑paced environment, managing multiple concurrent engagements while maintaining strong client relationships and operational clarity.

Responsibilities: 

Client Engagement & Onboarding
  • Lead client onboarding, including kickoff scheduling, documentation, and internal alignment.
  • Serve as the primary coordination point between clients and internal teams throughout the engagement.
  • Maintain clear scope, timelines, deliverables, and ongoing client communication.
  • Support engagement closeout and client offboarding.
Project Coordination
  • Coordinate and track progress across multiple client engagements.
  • Align and schedule internal SMEs and technical resources as needed.
  • Provide structured updates and oversight across engagements at varying stages.
  • Deliver deeper project management support for select, higher‑complexity engagements.
Burn Rate & Resource Monitoring 
  • Track project hours and burn rate against budgeted effort.
  • Monitor utilization and escalate scope or overage concerns.
  • Maintain reporting and visibility for Commercial BU leadership.
Operational Support
  • Maintain project documentation, dashboards, and status reports in project management tools.
  • Support leadership with portfolio‑level tracking and reporting.
  • Contribute to improving onboarding workflows, templates, and delivery processes.
  • Use Smartsheet or similar tools to manage project activities and reporting.

Qualifications and Skills:
  • Bachelor’s degree preferred.
  • 3+ years of experience in project coordination, project management, client services, or account management roles.
  • Experience supporting client-facing engagements or professional services delivery.
  • Experience tracking project hours, burn rate, or resource utilization.
  • Experience using Smartsheet or comparable project management tools.
  • PMP certification preferred but not required.


Benefits: 

  • 15 PTO days, plus 5 additional days on your 10th hire anniversary
  • 11 paid holidays per our company handbook
  • Health insurance 50% premium paid by employer (note: employer contribution does not apply to dependents)
  • Health Savings Account 
  • Vision and dental insurance 
  • Long-term and short-term disability insurance (paid fully by the company)
  • 25k employer paid AD&D & life insurance (with buy-up options for additional coverage)
  • 401(k) retirement plan with 100% company match up to 4% of employee’s gross salary
  • Annual incentive pay opportunity
  • Tuition reimbursement  (after 6 months of employment)
  • Employee referral bonus per our company handbook
  • Employee Assistance Program (EAP)
  • Professional organization membership (after 6 months of employment)
  • Paid professional certification (after 6 months of employment)
  • Workers’ compensation (paid fully by the company)
  • 100% employer paid IDShield® membership
  • On-site notary for headquarters employees        
  • Multiple company celebrations

Who We are:
Alluvionic is a woman-owned, 8(a) certified solutions provider of project management and process improvement services. We offer a wide range of products and services including extensive enterprise Process Improvement, CMMI (Capability Maturity Model Integration), CMMC (Cybersecurity Maturity Model Certification), PMO (Project Management Office), and ERP (Enterprise Resource Planning) implementations for clients in various industries, providing Project Assurance® for every project.
We pride ourselves in being a Registered Provider Organization (RPO) with the CMMC Accreditation Body.

What it’s like to work at Alluvionic:
Working at Alluvionic means being surrounded by helpful and brilliant people who want to support your career growth. We are a company that puts people first and will help you get where you want to go. When we make mistakes, we own them, fix them, and improve our processes so we do better next time. We work hard and never forget to have fun, especially at happy hour.
We live by our company values of Family, Integrity, Professionalism, Innovation, Forward-Progress, Organization, and Communication. We invite you to apply if you share values even if your career path has been nontraditional.
Alluvionic is an authorized DoD SkillBridge Partner Organization. The DoD SkillBridge program is an opportunity for servicemen & servicewomen to complete an internship during the last 180 days of service to gain valuable civilian career experience
 
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